As a traveler myself, the deepest pain point of a hotel stay is calling for amenity. So I decided to take my own experience as a reference to find the hidden problems and opportunities between guest and amenity. Here is a conversation that will usually happen between me and my wife when we need to call for amenity service.

To cultivate an ultimate “home-away-from-home” vibe, the ideal hotel amenity service should be:

Here I posted my some key lo-fi screens to demonstrate how I quickly illustrate and iterate concepts.